Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via MRW with tracking and drop-off without signature. If you prefer delivery by MRW with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
DELIVERY
In cases where the physical delivery of the contracted good is appropriate, deliveries will be made within the following territory: Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla), European Union, Rest of Europe.
Except in those cases where there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period specified on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason attributable to BeHonest Jewelry, it is unable to meet the delivery date, it will contact the User to inform them of this circumstance, and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to arrange for it to be delivered again.
If the User will not be at the delivery location during the agreed time slot, they must contact BeHonest Jewelry to arrange delivery for another day.
If 30 days pass since the order is available for delivery, and it has not been delivered for reasons not attributable to BeHonest Jewelry, BeHonest Jewelry will understand that the User wishes to withdraw from the contract, and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional costs resulting from the User's choice of a delivery method different from the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.
However, the User should be aware that the transportation resulting from the termination may have an additional cost that may be charged to them.
For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment when the User or a third party indicated by the User acquires material possession of the products, which will be evidenced by signing the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when BeHonest Jewelry receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery if it takes place at a later time than the receipt of the full payment by BeHonest Jewelry.
In accordance with the provisions of Law 37/1992, of December 28, on the Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the rate legally in force at any given time depending on the specific item in question.
In the same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006, on the common system of VAT, purchase orders will be located, for delivery and/or provision, in the Member State of the European Union where the delivery address is located and, therefore, the applicable VAT will be the one in force in that Member State.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs according to the regulations in force in each of these territories. The User should take into account that in these territories, situations may arise where taxes and customs duties are applied and accrued at the destination, in accordance with the regulations in force, and these may be borne by the User.
For other locations, different from the previous ones, where purchase orders are located, for delivery and/or provision, the regulations in force at any given time will apply; the User should take into account that this could generate the application and accrual of taxes and customs duties at the destination, in accordance with the regulations in force at the destination, and these may be borne by the User. For more information, the User should contact the customs office at the destination.